Shipping policy

Summit Supply Shipping Policy

Thank you for shopping with Summit Supply. This policy explains how we process, ship, and deliver your order.

1. Order processing Orders are processed within 1–3 business days of purchase, excluding weekends and NZ public holidays. You'll receive an email confirmation when your order is placed, and a second email with tracking details once it ships. During high-demand periods (sales events, holidays), processing may take slightly longer — we'll let you know if there's a significant delay.

2. Shipping locations and rates We currently ship worldwide. Shipping costs are calculated at checkout based on your location and order weight/size.

3. Estimated delivery times

Delivery times are estimates only and aren't guaranteed. Delays can occur due to customs processing, courier delays, weather, or other circumstances outside our control.

4. Order tracking Once your order ships, you'll receive a tracking number by email. Allow up to 24 hours for tracking information to update after dispatch.

5. Customs, duties and import taxes (international orders) Because some of our products are sourced internationally, international orders may be subject to customs duties, import taxes, or fees charged by your country's customs authority. These charges are your responsibility and aren't included in the item price or shipping cost. Check with your local customs office before ordering if you're unsure.

6. Multiple items / split shipments Because Summit Supply sources products across many brands and suppliers, items in a single order may occasionally ship separately and arrive at different times. You won't be charged extra for split shipments, and each package will include its own tracking information where available.

7. Incorrect address Please double-check your shipping address at checkout — we're not responsible for orders shipped to an incorrectly entered address. If you spot an error after ordering, contact us immediately at summitsupply12@gmail.com and we'll do our best to amend it before dispatch, though we can't guarantee changes once an order has shipped.

8. Lost or damaged parcels If your order arrives damaged, or doesn't arrive within the estimated delivery window, contact us at summitsupply12@gmail.com within 5 days of the expected delivery date so we can investigate with the courier and arrange a resolution — replacement, refund, or reshipment, as appropriate.

9. Contact us Email: summitsupply12@gmail.com