Refund policy

Summit Supply Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for a change of mind or general return.

This 30-day window is separate from, and does not limit, your rights under the New Zealand Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986. If an item is faulty, not of acceptable quality, or not fit for purpose, your CGA rights apply regardless of this 30-day window, and regardless of whether the item is marked as final sale, clearance, or non-returnable — see "Faulty or Defective Items" below.

Order cancellations

You can cancel an order within 15 minutes of placing it, provided it hasn't yet been fulfilled, by contacting us at summitsupply12@gmail.com. Once an order has been fulfilled or the 15-minute window has passed, it's treated as a standard return under this policy.

Eligibility for change-of-mind returns

To be eligible for a change-of-mind return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at summitsupply12@gmail.com. Returns need to be sent to: 16B Sunnybrae Road, Hillcrest, Auckland 0627, New Zealand.

If your return is accepted, we'll send you a return shipping label (return shipping is free) along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Faulty or defective items

Please inspect your order on arrival and contact us immediately at summitsupply12@gmail.com if an item is defective, damaged, or not what you ordered. Under the Consumer Guarantees Act, you're entitled to a repair, replacement, or refund (our choice, except for a failure of substantial character, where you can choose) for goods that are faulty, not of acceptable quality, or not fit for purpose. These rights apply for a reasonable period based on the type of product — not a fixed 30 days — and are not affected by final sale or non-returnable status.

Some of our products are sourced through parallel import channels rather than official NZ distributors. Where a manufacturer's own warranty may not be honoured locally as a result, our own return and CGA obligations above still apply in full — see our Legal Notice, Section 2, for details.

Exceptions / non-returnable items (change-of-mind only)

The following aren't eligible for change-of-mind returns: perishable goods, custom or personalised orders, personal care goods, and hazardous materials, flammable liquids, or gases. We also don't accept change-of-mind returns on sale items or gift cards. None of these exclusions affect your CGA rights if the item is genuinely faulty.

Exchanges

The fastest way to get what you want is to return the item you have, and once that return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging — and you'll need proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Banks and card providers can take additional time to post the refund. If more than 15 business days have passed since we approved your return and you still haven't received it, contact us at summitsupply12@gmail.com.